Negotiation

Click below to see a broad outline of topics covered, or download a course outline.

All these outlines can be specifically incorporated within a tailored training programme to reflect the requirements, priorities and operation constraints of your organisation. Contact us to discuss a solution that could help your business – discover the Kaplan Hawksmere difference.

Assertiveness for maximum impact
- Learn how to make requests, deflect anger, deal with conflict and say “no” convincingly
- Understand aggressive, insulting or manipulative behaviour
  Ways of saying ‘no’ without feeling guilty
  Boundaries of personal relationships
  Key words and body language
  Create ‘win/win’ situations
  Assertiveness techniques
  Handling difficult situations

Being effective in meetings
- Improve your personal impact and success in meetings and help define and manage the expectations of your stakeholders
- Meeting roles and rules
  Meeting etiquette and dynamics
  Stakeholder management
  Personal impact
  Attending meetings for the first time
  The ‘rule of 30s’
  Preparing to influence others
  Assertiveness and defending against challenge
  Getting your point heard
  Influencing the agenda
  Saying ‘no’ to meetings

Interpersonal skills
- Develop better relationships within your team and with other people
- Understand yourself
  Understand others
  Work together effectively
  Building rapport and trust
  Managing difficult situations
  Communication
  Listening skills
  Body language
  Action planning
  Introduction to General Management
  Uncover a systematic and professional approach to both the theory and practice of management to help make that transition into management as smooth as possible

Negotiation skills
- Achieve your key objectives and be more successful in your business relationships
- Behaviours of effective negotiators
  Planning your negotiation
  Techniques for persuasion
  Different negotiation styles
  Collaborative and competitive negotiations
  The wide range of persuasion techniques
  Commonly used tricks, traps and ploys
  Effective and average negotiators

Persuasion and influencing skills
- Create empathy, reduce conflict, persuade others to your point of view and improve your working relationships
- The persuasion ‘process’
  The implications for the other person
  The psychology of the persuasion process
  Implications and the ‘inner circle’
  Why we don’t buy
  The long term
  How to be more liked by more people

Negotiation

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Negotiation